Red Rock Property Management Case Study
Case Studies
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A Swift Response to Red Rock Property Management's Blocks in South East London
Posh Cleaners has the right team and equipment to operate quickly and positively in any situation. This case study will show you how we could deploy our rapid response cleaning team to resolve a problem requiring urgent attention. We are always delighted to support our clients swiftly and excellently, going beyond and above to deliver a satisfactory result.
The Brief
Red Rock Property Management is a leading property management company managing a comprehensive portfolio of properties since 2009 in London and around the Home. They are very thorough in their contractor procurement process.
The Challenge
The company took on new sets of block in South Norwood. The site was in urgent need of deep clean; The Property Management company acted quickly. They called us on a Friday and briefed us on the situation and what they needed us to do expediently.
Our Resolution
It’s our standard practice to attend every new site and provide personalised cleaning services as per site specification. As this was a call on a Friday, and the Property Manager had advised the urgency they require to turn the site around, we promised the client that we will attend on a Saturday to survey the site, do a Risk assessment and then send a quote. All we needed was the access code to get in.
We attended on a Saturday, our site supervisor evaluated each of the block’s needs and drafted a cleaning plan to bring back the South Norwood site’s beauty. We reported back Monday morning with an intervention plan, a detailed regular cleaning schedule, a quote and an initial deep cleaning price. The property manager authorised us to proceed, signed the contract on behalf of the leaseholder the same day.
On Tuesday, the Posh Cleaners team carried out an extended deep clean of all communal area, the grounds and the car park.
On completion of the cleaning, we took photographs and sent them to property managers as proof of attendance; we placed timesheet on the site for our operatives to sign each time they attend and a copy of this together with the photos of the site to be emailed to the property manager after every visit.
Final Thoughts
The residents at the property and the management from Red Rock were highly pleased with our swift response. They were impressed with our service and our quick turnaround. They have seen added us to their approved contractor list and continues to use our services on other sites.
See their comment below
Why Choose Us?
Quality Service Guaranteed
Our service is personalised and tailored to the need of your portfolio or property no matter the size
Health and Safety
We adhere strictly to the Health and Safety Act and have our own in-house health and safety rules to protect residents, staff and the general public.
Excellent Communication
We are always connected to your properties, and always available either face to face, on the phone, via email, text, and social media round the clock
Any Job
We are expert in various types of cleaning services and our range of services can be adapted to any settings with superb results.
Our Experience
We continually invest in both training of staff and equipment to ensure we are always operating in an efficient, safe and sustainable manner
Our Price Strategy
We offer value for money, bringing competitive quotes and pricing to the tendering process. We help our clients save money, both short and long term .