A Simple Guide to Changing Your Cleaning Provider

Property managers find themselves in the position to change cleaning providers for many reasons that often have nothing to do with the quality of the services.

Maybe your previous contractor has closed down, retired, or doesn’t grow in the same rhythm as you do. Perhaps you’ve just taken on a new portfolio and would like to add some new names to your approved contractors’ list.

Either way, you should know that changing your cleaning provider doesn’t have to be a hassle. There may be some legal stuff to take care of, but it’s nothing that can’t be done when you have the right partners.

Here are the three golden rules to a hassle-free transition and why you should care about them.

Stick to the Exit Policy

No matter why you decide to end the previous contract, make sure you inform them according to the agreement with the contractor. Make sure you send a Notice of Contract Termination as specified in the contract, and follow all the procedures stipulated in your original agreement.

Also, make sure you fulfil all your financial obligations resulted from the contract, including the ones related to clearing the invoices as necessary.

Take Care of People’s Jobs

As for UK law, when changing cleaning contractors, you should consider TUPE (Transfer of Undertakings and Protection of Employees). It’s a regulation meant to protect employees who risk losing their jobs when the contract ends. In line with the law, the employees of your previous contactor may need to be hired by the new provider, unless the staff decides not to take the new job.

It’s less complicated than it seems. It includes mostly bureaucracy and involves principally the new contractor rather than your business. The previous provider should give the new contractor the TUPE information at least 28 days before the transfer if employees accept to change company. This way, the new cleaning provider has the time to take in the staff and train the people to ensure they get familiar with the new procedures, in line with the company’s standards.

Inform Beneficiaries on the Changes

Changing cleaning contractors also affects people living or working on your property, so you should make sure they’re officially informed about your decision. This way, you ensure transparency and show people you care about them enough to keep them updated on what’s happening in the building.

This approach also helps the new cleaning contractor, as people won’t pass staring at the cleaning team, wondering whether their presence is legitimate or not in the building.

Making Transfer a Breeze with Posh Cleaners

Every time we start a new contract, we try to make the transfer as smooth as possible. We’re always open to take in TUPE employees, for which we provide training and all the necessary compensations required by law. Our employees are highly professional and know how to handle new sites without disturbing residents.

Flexible schedules: Our teams clean each site at a time that suits better the end beneficiaries.
Dedicated client support teams: If you have an emergency, we’re ready to help you sort things out.
Clear costs: Our prices are set before signing an agreement, right after our first visit on-site when we evaluate the needs of your property and the type of services necessary.
Risk assessments: We include everything that you need, and we can provide in our proposal.
Insured company: and approved Safe Contractor.